Shipping policy

You can choose where we’ll ship your basket for your convenience and the ultimate security for your order.

You can have your package shipped directly to you.

• If you’re shipping to a street address, we’ll use UPS.
• Delivery to a PO Box or an APO/FPO/DPO address will be by the US Postal Service via Priority Mail, though APO/FPO/DPO addresses may also go through the Military Postal Service (which will increase shipping time).
• For your security, merchandise orders over $1,000 will only be shipped to the billing address for the method of payment you choose.

This policy is applicable to (UK) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Country We Ship to: United Kingdom, United state america, Canada, Australia and European union.

1. Shipping cost

• £4.99, Total amount:£0.00-£29.99
• £0.00, Total amount:≥ £30.00

1. Transit, Handling time

• handling time:1- 3 business days (Monday to Friday)
• transit time: 5 – 9  business days (Monday to Friday)

1. Delivery Terms

We use the Port Express to deliver the product. DHL, UPS, USPS, CNE, JCEX, YunExpress for Standard shipping

1. Change of address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please drop us an email at customers@goodquality.co.uk as soon as possible.

1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. We will refund your payment after deducting shipping costs. Refunds will be issued as soon as the parcel begins to return.

1. Tracking

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

1. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

1. Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

1. Custom / Duty fees / Remittance fee

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

1. Separate packages

In some instances, an order may be split into different packages for any of the following reasons:

*Certain items may be on backorder;
*Weight restrictions for regular shipping imposed by the post office.

COVID-19 Delivery Information

Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.

NOTE

*Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

*Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

*Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

*If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

We will ship your order – free – to the Jewelers store of your choice. Pick up when it’s convenient for you, and get advice and answers from our jewelry Purpose.

• Your Order will be shipped UPS Second Business Day Air.
• Only you can pick up your purchase- we’ll ask you to sign for it and, and have a valid photo ID so we can make sure.
• You’ll get an email when your purchase arrives at your chosen location.
• You have 30 days from the day we sent the email to pick up your order.

We will send you an email and a text if you choose that option with your order tracking number and estimated arrival date. You can also check the progress on the Order Status page or use the tracking number on your chosen carrier’s website. also you can call us our call center

W do everything we can to ensure that your order arrives when you expect it to. You will be provided with estimated delivery dates for your order in checkout.

 

Order placed	Standard (9am – 5pm)	Next Day (8am – 6pm)
Before 3pm Monday to Thursday	3-6 days (excl. Sundays)	Next day
After 3pm Monday to Wednesday	3-6 days (excl. Sundays)	2 days
After 3pm on Thursday	3-6 days (excl.Sundays)	Saturday
Before 3pm on Friday	3-6 days (excl. Sundays)	Saturday
After 3pm on Friday	3-6 days (excl. Sundays)	Monday
Before 3pm Sunday	3-6 days (excl. Sundays)	Monday

Please note: Delivery lead times for all delivery options are extended over public holidays. During public holiday periods, please refer to the estimated delivery dates provided in checkout.