Returns, Cancellation & Refunds Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How long have I got to return unwanted items?

You can return your order, or part of it, for any reason within the specified period of time after delivery (shown in table below).

Product	Return Period
Product	Via Collect+/ Courier	To Warehouse
DVDs, electronics, underwear or perfumes where the seal or packaging has been opened	Not available,unless faulty	Not available,unless faulty
Perishable goods(e.g. food, confectionery and drinks)	Not available,unless faulty	Not available,unless faulty
Made to order goods(e.g. personalised items)	Not available,unless faulty	Not available,unless faulty
All other items	14 Days	30 Days

Returning unwanted items.

To return unwanted items either to a store or to the internet department, they must be in their new, original condition for re-sale at full value. Please note unwanted personalised or made to order items can not be returned.

Method	How to do it	Things to note
Return to Store	Take your proof of purchase and products you wish to return to any Home Bargains store. The store can then refund your card.	Your proof of purchase can either be your delivery note, confirmation email or invoice.
Via Collect+	Authorise your return and we will provide you with a Collect+ label, subject to availability, depending on the size of the product. We can not accept returns which have not been authorised.	There is a charge for this service (see below).
Arrow XL	For Items that have been delivered by Arrow XL, please contact our customer support team and they will be able to advise further.	There is a charge for this service (see below).
Via your own courier	Co n tact us and once authorised by us, you can post the items to us at your cost.	Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded.

We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned.

You do not need to notify us if you wish to return your unwanted items via a Home Bargains store, however, if you require assistance, you can contact us. To find your local store’s opening times, or to contact them directly with a question about your return, you can use our Store Finder.

Again, items must be in their original condition in order for re-sale. We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unopened condition.

Return charges for unwanted items.

If you are returning items to us via Collect+, we will charge you £3.49 per parcel. Alternatively, you can use your own courier service to return the items to us at your own cost.

Items delivered by Arrow XL will need to be collected by Arrow XL and our support team will confirm the cost of this collection when the booking has been confirmed.

Returning damaged or faulty items.

If your home delivery order arrives damaged, faulty or with an error, please contact us as soon as possible. Please note, slight damage to the outside box can happen during shipment and would not be regarded as product damage.

Method	How to do it	Things to note
Return to Store	provide your proof of purchase and products that need to be returned and email it to us for evaluation before we issue a refund or replacement (if possible).	Your proof of purchase can either be your delivery note, confirmation email or invoice.
Via Collect+	Authorise your return for the faulty item and we will provide you with a Collect+ label , subject to availability, depending on the size of the product. We can not accept returns which have not been authorised.	We will cover the cost for this service providing the item is found to be faulty upon its return.
Arrow XL	For items that have been delivered by Arrow XL please contact our support team who will arrange the collection of the item.	We will cover the cost for this service providing the item is found to be faulty upon its return.
Via your own courier	Contact us to arrange a return on the faulty item and once authorised by us, you can post the items to us at your cost.	Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded.

We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned.

Cancelling an order.

You can request that we cancel your order before it is shipped. We will do our utmost to cancel the order before it is shipped and process a full refund. If an order has already been dispatched, you should follow the above instructions for returning unwanted orders. Please note unwanted personalised or made to order items can not be modified or cancelled once your order is submitted.

Missing items.

If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within seven working days and we will make arrangements to resolve the issue.

Warranty issues.

If you have a product warranty issue, you should contact us and we will make arrangements to resolve the issue. If necessary we will make arrangements to have the product returned to us at our cost. If we send you a replacement product, we will also cover the cost of sending you the replacement.