Terms & Conditions of Sale
Terms of Sale
These Terms and Conditions and our Privacy Policy govern your use of the www.goodquality.co.uk website (“The Site”). This page provides information about The Site and the legal requirements that may apply to your use of The Site and any product or service you order from us. These terms do not affect your statutory rights.
The Site is owned and operated by goodquality.co.uk is registered in Scotland, England and Wales Our registered office is at 13 Hamilton road Rutherglen. Glasgow Scotland United Kingdom.
If you have any questions relating to the terms and conditions please use our Contact Us page and a member of the customer service team will be in contact.
Applicable Law
Use of and purchase made on The Site are governed by English law. The contract for purchases, including alcohol purchases, made on The Site are made with goodquality, Head Office and Warehouse. This includes Home Delivery orders and orders placed on The Site and collected from a warehouse elsewhere in the UK (“Collect From Store”).
Intellectual Property
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to goodquality.co.uk. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have inuser generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website. You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any trademark of goodquality.co.uk or its companies.
Registration, Password and Security
You must ensure all details provided upon registration will be correct and up to date. When you register to use the The Site you will be asked to create a password; this must be kept confidential and you must not disclose or share it with anyone, even goodquality.co.uk. You as the owner of the account are responsible for all activities and orders that are submitted under your account. If you suspect that someone else knows your password you should change the password by logging in to your account and changing the password.
Product Description, Price and Product Information
All products and prices on The Site should be accurate when published on the website. We reserve the right, however, to change prices at any time without notice to you. Every effort is made to ensure that prices shown are accurate at the time you place your order.
From time to time, the prices of products may differ for products published on The Site to the prices offered in Home Bargains stores. All product prices shown are inclusive of any VAT (where applicable). The prices do not include the cost of delivery or any other service offered.
If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we will refund you for the items ordered and notify you of the correct price, giving you the opportunity to purchase the items at the correct price, subject to stock availability.
Slight variations in colour and appearance may occur. We take great care to reproduce product descriptions and specifications provided by manufacturers accurately, but errors may occur. We will not be responsible for any errors or omissions. If there is anything which is unclear, or if you wish to obtain further information, please contact us.
Age Restricted Sales
In order to purchase ‘Age Restricted’ products (including alcohol and knifes) you must be aged 18 or over. If you are under 18 it is an offence to purchase or attempt to purchase these items. You may be required to provide valid Proof of Age in order to collect these items from our stores or before delivery is made to your delivery address. If a product is ‘Age Restricted’ this will be stated on the ‘Product Description’ page.
Acceptance of Order
Your order is only contractually accepted once it has been shipped. We reserve the right to cancel and refund your order prior to this point.
Delivery Policy
There is only one parcel charge per order. Your delivery charge is calculated during checkout.
For very large order sizes, we reserve the right to re-quote the delivery charge before acceptance and shipment of your order.
When will I receive my order?
You should normally expect your Home Delivery orders within 5 working days from date of order placement, but it may often be sooner. Collect From Store orders are normally available for collection within 3 working days. For non-UK-Mainland orders, delivery time may be longer.
Will all of my goods be sent at the same time?
We will pick all your items together and ship your order at the same time. However, depending upon the size of the order we may ship the order in more than one package. Consequently you may not receive all of the goods/packages at the same time. If you order an item which is marked ‘pre-order’ we will not usually dispatch your order until your whole order is ready. Let us know if you’d like part of it dispatching sooner, and we will be happy to help.
When do you normally attempt deliveries?
Small parcels are sent by post. Medium and large parcels are sent by courier, who deliver Monday to Saturday, typically between 8:00am and 7:00pm.
What happens if I am not in when a delivery is attempted?
If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will leave the goods in a secure location on your property (if one can be found), and they will leave you a card to inform you where the parcel has been left. If a secure location can’t be found, the driver will then attempt to leave the order with a neighbour and a card will be left to inform you which neighbour. A total of three delivery attempts will be made, after which time the parcel will be returned to us.
How do I track my delivery’s progress?
If you checked out through your customer account, you can track your order through the ‘My Account’ page on our website. Here, we will provide you with a link to our courier’s website where you can see the latest delivery status for your orders. If you checked out using a ‘Guest’ facility, you should set up a customer account by using the ‘Set Up Your Account’ link in your email confirmation. You will only need to enter a password as all other details will be taken from your order. Alternatively, you can set up a customer account by registering on our website and contacting us to merge your orders.
Can I change my order after I have placed it?
To cancel or remove products from your order, or to change the delivery address, please contact us. If your order has not been processed we will try to accommodate the requested modification. Please note unwanted personalised or made to order items can not be modified or cancelled once your order is submitted. Unfortunately, it is not possible to add products to your order after the order has been placed.
Returns Policy for Online Orders
How long have I got to return unwanted items?
You can return your order, or part of it, for any reason within the specified period of time after delivery (shown in table below).
| Product | Return Period | |
| Via Collect+/ Courier | To Store | |
| DVDs, electronics, underwear or perfumes where the seal or packaging has been opened | Not available, unless faulty | Not available, unless faulty |
| Perishable goods (e.g. food, confectionery and drinks) | Not available, unless faulty | Not available, unless faulty |
| Made to order goods (e.g. personalised items) | Not available, unless faulty | Not available, unless faulty |
| All other items | 14 Days | 28 Days |
Returning unwanted items.
To return unwanted items either to a store or to the internet department, they must be in their new, original condition for re-sale at full value. Please note unwanted personalised or made to order items can not be returned.
Method | How to do it | Things to note |
| Return to Store | Take your proof of purchase and products you wish to return to any Home Bargains store. The store can then refund your card. | Your proof of purchase can either be your delivery note, confirmation email or invoice. |
| Via Collect+ | Authorise your return and we will provide you with a Collect+ label, subject to availability, depending on the size of the product. We can not accept returns which have not been authorised. | There is a charge for this service (see below). |
| Arrow XL | For Items that have been delivered by Arrow XL, please contact our customer support team and they will be able to advise further. | There is a charge for this service (see below). |
| Via your own courier | Contact us and once authorised by us, you can post the items to us at your cost. | Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded. |
We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned.
You do not need to notify us if you wish to return your unwanted items via a Home Bargains store, however, if you require assistance, you can contact us. To find your local store’s opening times, or to contact them directly with a question about your return, you can use our Store Finder.
Again, items must be in their original condition in order for re-sale. We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unopened condition.
Return charges for unwanted items.
If you are returning items to us via Collect+, we will charge you £3.49 per parcel. Alternatively, you can use your own courier service to return the items to us at your own cost.
Items delivered by Arrow XL will need to be collected by Arrow XL and our support team will confirm the cost of this collection when the booking has been confirmed.
Returning damaged or faulty items.
If your home delivery order arrives damaged, faulty or with an error, please contact us as soon as possible. Please note, slight damage to the outside box can happen during shipment and would not be regarded as product damage.
Method | How to do it | Things to note |
| Return to Store | Take your proof of purchase and products that need to be returned to any Home Bargains store. The store can then inspect the item, and issue a refund or replacement (if possible). | Your proof of purchase can either be your delivery note, confirmation email or invoice. |
| Via Collect+ | Authorise your return for the faulty item and we will provide you with a Collect+ label , subject to availability, depending on the size of the product. We can not accept returns which have not been authorised. | We will cover the cost for this service providing the item is found to be faulty upon its return. |
| Arrow XL | For items that have been delivered by Arrow XL please contact our support team who will arrange the collection of the item. | We will cover the cost for this service providing the item is found to be faulty upon its return. |
| Via your own courier | Contact us to arrange a return on the faulty item and once authorised by us, you can post the items to us at your cost. | Please ensure you obtain insurance. Items which become damaged or lost in transit with your courier cannot be refunded. |
We will refund your postage cost if your whole order is returned. We will not be able to refund it if only part of the order is returned.
Cancelling an order.
You can request that we cancel your order before it is shipped. We will do our utmost to cancel the order before it is shipped and process a full refund. If an order has already been dispatched, you should follow the above instructions for returning unwanted orders. Please note unwanted personalised or made to order items can not be modified or cancelled once your order is submitted.
Missing items.
If you have ordered multiple items it is possible that they have been shipped in multiple parcels. You can see the contents of each parcel by looking at your order details on the My Account Page. If having received all your parcels, an item is still missing, please check all packaging as often smaller items can be placed inside larger for packing efficiency. If you still cannot locate an item, please contact us within seven working days and we will make arrangements to resolve the issue.
Warranty issues.
If you have a product warranty issue, you should contact us and we will make arrangements to resolve the issue. If necessary we will make arrangements to have the product returned to us at our cost. If we send you a replacement product, we will also cover the cost of sending you the replacement.